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Everything an operator does, in the order it does it
The line a customer actually travels
Each step is a feature. Together they're the operation.
- 1
They find you
A branded booking website with your services, your fleet and your fares — edited by you, not by an agency on a retainer.
- 2
They book
Service, then vehicle class, then time. Recognised by name and mobile number, with no password to forget. A deposit if you ask for one.
- 3
They're picked up
Reminders before the pickup. A board that assigned the right vehicle class to a compliant driver in the first place.
- 4
They pay
Fixed fare, hourly rate or account billing — priced when the service was chosen. Deposit deducted, balance settled, refund if it's owed.
- 5
They come back
Reminders and win-back prompts bring them back instead of quietly becoming someone else's customer.
The thing nobody else does properly
Driver and vehicle compliance, watched for you
This is the feature that decides whether private-hire software is worth having. Every licence, badge, MOT and insurance policy has an expiry date, and one that slips past it is an illegal journey. RideAlign watches them all and stops a non-compliant driver being assigned — instead of a spreadsheet nobody checks until the council does.
- Driver licences, DBS and PHV badges monitored to the expiry date
- Vehicle MOT, insurance and PHV plate documents tracked per car
- A driver or vehicle out of date is blocked from dispatch automatically
- Document uploads verified once, then reminded before they lapse
Feature by feature
Every one of these is on every plan. There is no upsell tier.
Dispatch & bookings
Assigns by vehicle class and driver compliance. Respects shifts, turnaround gaps and minimum notice.
Online booking
Your own booking page. Auto-confirm, or hold as a request for dispatch to approve.
Driver & vehicle compliance
Licences, insurance, MOT and PHV documents in one place, watched to the expiry date.
Payments
Deposits, fares, balances and refunds — through Stripe, into your account.
Reminders & win-backs
Email, SMS and WhatsApp — before the pickup, and when a customer's due a nudge.
Booking website
A branded site that customers can actually book on, with your services and fleet.
Groups & multi-depot
Each branch its own board and booking page; head office one view of the operation.
Expenses & P&L
Log running costs as you go and see the tax-year picture without a shoebox.
Chauffeur & private-hire software FAQs
Is anything held back for a higher tier?
No. One price per operator, every feature included. We'd rather you used the thing you're paying for.
Does it work for a mixed cash and account operation?
That's the case it was designed around. A job carries its pricing route, and the same board holds both.
Can different vehicle classes have their own fleets and rates?
Yes. A service declares which vehicle class covers it, and the board only offers cars — and compliant drivers — that qualify.