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Online booking software for private hire
Do private-hire firms need online booking software?
Most modern firms benefit from it, yes — because a huge share of enquiries arrive when the desk can't pick up. Every missed call is a customer who may book elsewhere, and that lost enquiry rarely comes back. Online booking gives customers a way to see live availability and reserve a car themselves, day or night, while your board stays the single source of truth. A paper day-book can cope at low volume, but it falls apart once several drivers are running full shifts. RideAlign puts booking, your dispatch board and driver and vehicle records in one place, so a car booked online is instantly blocked out for the whole team and never double-sold. See reminders and win-backs for how customers are nudged to book in the first place.
Booking, handled
Real-time slots, built into your board
Availability comes straight from your live board, so customers only ever see slots you can actually offer. A booking made online appears instantly for the whole team, with the customer's details captured up front. Want customers to keep coming back? Pair booking with reminders and win-backs so past customers are prompted to rebook.
- Live availability drawn from your dispatch board
- Bookings and enquiries captured against each customer
- A booking-ready page on your own booking website
- Win-backs that bring customers back to rebook
What online booking does for your firm
24/7 self-service
Real-time availability
Fewer phone calls
Every enquiry captured
Beyond booking: records and win-backs in one place
Filling the board is only half the job. RideAlign keeps every booking tied to a complete driver and vehicle record — the car, the driver and their documents — so the whole team sees the same picture. And because past customers don't always remember to rebook, automated reminders and win-backs prompt them at the right time, turning airport runs and regular jobs into repeat bookings rather than gaps in the board.
It's one connected workflow: customers book online, the board updates for the whole team, records stay current, and win-backs bring people back. Reminders go by email today, with SMS and WhatsApp on the roadmap.
How online booking fits your dispatch board
Online booking software lets customers reserve their own rides over the web, in real time, instead of phoning during office hours. Because bookings write straight onto your live board, your team always works from one accurate schedule and the desk spends less time on the phone.
RideAlign captures the details you need at the point of booking and links each job to the customer's record, so confirming and preparing for a pickup is quick.
What RideAlign does for booking
- Self-service booking: customers see genuine availability and pick a slot 24/7.
- Live board: every booking blocks the car for the whole team instantly.
- Enquiry capture: new-customer requests and details arrive ready to confirm.
- Rebookings: customers can move their own ride, cutting the back-and-forth.
How it fills gaps and cuts no-shows
An idle car is lost earning time you can't get back. Making it quick to book, and to rebook, keeps the board fuller, while automated win-backs prompt past customers. Together they cut the quiet gaps and the no-shows that eat into a working day.
Online booking sits alongside the rest of RideAlign: your dispatch board, complete driver and vehicle records, and your own branded booking website. Start free, no card required, or see pricing.