A private-hire CRM built around your customers

Capture every enquiry, keep each customer's bookings and history together, and never let an enquiry go cold. RideAlign is the CRM that runs your private-hire firm, not a generic sales tool bolted on.

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Enquiries to booked rides
One record per customer
Free 30-day trial

What is a private-hire CRM?

A private-hire CRM is software that keeps every customer, enquiry, booking and win-back in one place so nothing slips through the cracks. RideAlign is an operator-specific CRM: instead of a generic sales tool, it is built around the way a firm actually works, linking each enquiry to a single customer record that carries their contact details, bookings, notes and history from first contact onwards.

What a private-hire CRM does

Everything about a customer lives on one record, so the desk can follow up enquiries quickly, keep customers engaged and see at a glance who is worth a win-back.

Capture every enquiry from your website and public forms, with enquiries included in your subscription.
Book and manage jobs across every driver and vehicle in one board, with online booking.
Hold complete records with contact details, notes and booking history on each customer record.
Keep win-backs on track so customers come back with reminders and win-backs.
Keep every depot in view across a multi-depot group.

Why operators choose an operator-specific CRM

A private-hire CRM should understand jobs, bookings and how the board really runs, not just store contacts. Repeat business is where a firm's margin lives, so a CRM needs to prompt the right customers at the right time rather than sitting as a passive address book. RideAlign ties booking, records, reminders and your own branded website together, so your team spends less time on admin and more time moving customers. See pricing or start a free trial with no card required.

Run your customer relationships, end to end

Capture every enquiry

Website and directory enquiries land in one inbox to approve.

One customer record

Contact details, bookings, notes and history together for every customer.

Keep them coming back

See who's due a win-back and who has booked recently at a glance.

Complete records

Notes, history and contact details so nothing is lost.

Stay in touch

Automatic confirmations and reminders before every pickup to cut no-shows.

Whole-group view

Owners see everything; each depot sees its own customers.

Never lose an enquiry

Turn enquiries into booked, returning customers

New enquiries from your website arrive as requests you approve, then convert into a customer with a job booked. Because the CRM, your board and records are one system, follow-up is built in rather than a separate chore.

Enquiries you approve before they reach your board
Convert an enquiry to a booked ride in a couple of taps
A clear history of every job and win-back per customer

See the booking engine

Private-hire CRM FAQs

Is RideAlign a CRM for private-hire firms?

Yes. It keeps every customer's enquiries, bookings and history on one record, so it does the job of a CRM but is built specifically for a private-hire firm.

Can it manage enquiries?

Yes. Website enquiries arrive as requests you approve, then convert into booked, returning customers, with nothing lost in between.

Does each depot see only its own customers?

Yes. The owner and manager see the whole firm while each depot sees its own customers and board. See groups and multi-depot.

Keep every customer in one place

Try RideAlign's private-hire CRM free for 30 days. No card required.

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